Terms and Conditions

Welcome to Hanqi.online. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our site and the purchase of products from Hanqi.online. If you do not agree to these terms, please do not use our website.

General Information

Hanqi Cross-border Trade Co., Ltd. operates HanHQ INDUSTRIAL LIMITED for purchasing fashion products, primarily designer women’s clothing. We reserve the right to modify or update these Terms and Conditions at any time, and such changes will be effective immediately upon posting. We recommend that you review these terms periodically for updates.

Use of Our Website

  • You must be at least 18 years old to use this website or place an order. By accessing our site, you represent and warrant that you are 18 years of age or older.
  • You agree to use our website only for lawful purposes and in accordance with these Terms and Conditions.
  • You are responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately.

Product Information and Availability

  • We strive to display accurate and current information about our products, including prices, descriptions, and images. However, errors may occur, and we cannot guarantee that all product information is error-free.
  • All products are subject to availability. If an item is out of stock or unavailable, we will notify you before proceeding with your order.
  • We reserve the right to modify or discontinue any product at any time without notice.

Orders and Payment

  • By placing an order on Hanqi.online, you are making an offer to purchase products subject to these Terms and Conditions.
  • All prices listed are in USD unless otherwise stated and are subject to change without notice.
  • We accept payments through major credit cards, PayPal, and other payment methods as indicated on the site. Payment is due at the time of purchase.
  • Once your order is confirmed, you will receive an email with your order details and an estimated shipping date.

Shipping and Delivery

Please refer to our Shipping Policy for detailed information regarding shipping methods, costs, and delivery times.

  • Shipping charges are calculated based on the weight of the items and the delivery location.
  • All orders are shipped to the address provided by you during checkout. It is your responsibility to ensure that the shipping address is correct.
  • Delivery times are estimates and may vary due to external factors such as customs processing or shipping carrier delays.

Return and Refunds

Our Return and Refund Policy outlines the conditions under which returns and refunds are accepted. Please review this policy before making a purchase.

  • We offer a 30-day return policy for most items. Products must be returned in their original, unused condition with tags and packaging intact.
  • If your item is damaged or defective, please contact us within 7 days of receiving your order, and we will assist you in processing a refund or replacement.

User Content

By submitting any content to our website, including reviews, comments, or product images, you grant Hanqi.online the right to use, display, and modify that content without restriction.

  • You represent and warrant that the content you submit does not infringe on the rights of any third parties and that it is lawful and appropriate.

Intellectual Property

  • All content on this website, including text, graphics, logos, images, and software, is the property of Hanqi.online and is protected by intellectual property laws. You are not permitted to copy, distribute, or use any content from this site without our express permission.
  • Any trademarks, service marks, or logos used on the site are the property of Hanqi.online or their respective owners.

Limitation of Liability

Hanqi.online is not responsible for any indirect, incidental, special, or consequential damages arising from the use of our website or products, even if we have been advised of the possibility of such damages.

  • Our total liability to you for any claim arising out of these Terms and Conditions or your use of the website is limited to the amount you paid for the products in question.

Indemnification

You agree to indemnify and hold harmless Hanqi.online, its affiliates, employees, and partners from any claims, losses, damages, liabilities, or expenses arising from your use of the website, violation of these Terms and Conditions, or infringement of any rights of a third party.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the People’s Republic of China, without regard to its conflict of law principles.

  • Any disputes arising from or related to these Terms and Conditions will be resolved through binding arbitration in Wuhan, Hubei Province, China, under the rules of the China International Economic and Trade Arbitration Commission (CIETAC).

Privacy and Data Protection

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

Termination of Service

We reserve the right to suspend or terminate your access to our website and services at our discretion, without notice, for any violation of these Terms and Conditions.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Email: support@hanqi.hk
Phone: +852 65749912
Address: Flat 415A, 4/F, VTC Halls of Residence, 20 Tsing Yi Road, Tsing Yi, Hong Kong